Frequently Asked Questions

Hours of Operation

You may place your food delivery order on-line 24 hours per day, seven days per week. Hours for delivery from restaurant to restaurant and town to town may vary. Once you select a restaurant and log in you will see specifics about delivery hours for that restaurant to you. Our call center is open, and deliveries are available:

  • Monday to Thursday 9:30 AM to 8:00 PM
  • Friday 9:30 AM to 9:00 PM
  • Saturday 8:00 AM to 9:00 PM
  • Sunday 8:00 AM to 8:00 PM

Our call center is open every day at 8:00 am. For weekday breakfast deliveries we require ordering one day ahead. Breakfast is not available in all areas. Please take note that our call center does not close during the day. We are open straight through opening to close with no gaps.

What is the difference between "Place Order" and "Pre-Order"

You may see, when you are looking at the list of restaurants available to you, that sometimes PRE-ORDER appears instead of the phrase PLACE ORDER. This simply means that the restaurant you are interested in is not open at the time you are looking. Once you log in and choose your delivery time you will see restaurants available for your requested time. If you click on PRE-ORDER you will have an opportunity to choose an available delivery time, even if the restaurant is not open when you are placing your PRE-ORDER.

The purpose of the PRE-ORDER button is to allow you to order from any restaurant at any time that is convenient for you. You will have an opportunity to choose an available delivery time and date from the pull down tab on the time and date screen after you have logged in.

Delivery Area

Delivery Now has service regions throughout Central New Jersey. With centers in Westfield, Montclair, Scotch Plains, Somerville and West Orange, we are able to offer prompt and professional service to most of Union, Essex, Somerset, and Morris counties . If your ZIP CODE is available on our website, then we service your town. Just click on "Browse Restaurants" and select your zip to see if there are restaurants available for delivery to you. If you do not see your zip code, call 866-511-3663 to place advanced or special request orders. We will accommodate whenever possible.


Since 1992 we have done our best to keep the cost of getting great food to you at the most reasonable price. The delivery fees vary by restaurant and distance and are cleary displayed when ordering. Those fees are flat fees and do not vary by size of order. Amazing as this may seem to you, it is absolutely true. The size of your order does not matter and we do not charge per item, per bag or per mile. Some out of zone deliveries require a higher delivery fee or order minimum, some lower, but this will be clear to you as you select your restaurant. All prices reflect a cash discount.

Payments & Corporate Accounts

We accept all major credit cards and Delivery Now Gift Cards. Corporate charges are available to qualified companies. Click here for more information on corporate accounts.

If you pay by credit card, you may need to have the card available at the time of delivery. If you have a billing account with us you will be asked to sign a delivery receipt by our delivery personnel.

Driver Tiping Info and Suggestions

The delivery professionals that we coordinate with work very hard to bring your meal to you hot and fresh, while maintaining the highest safety standards. Please reward their efforts with your gratuities. When ordering you will have the option of including your tip in your payment. We discourage tipping in cash, but that is permitted. Please remember that those delivery drivers depend on tipping for their income.

What is an appropriate tip for a delivery driver? We are asked this often. Some guidelines: A customary tip is 15% of the food total (before tax). Tipping varies and is at the descretion of the customer. For larger orders where the food total may be over a hundred and fifty dollars or much more, some customers choose to tip a flat amount rather than a percentage. Remember, our delivery staff will spend more time waiting for and checking a large order than a small order.

Please consider that drivers generally complete one to two deliveries per hour. Tips of $5 per order or less will not even earn a delivery driver minimum wage. While a $5 tip may have been a good tip for a delivery driver thirty years ago, it is not considered good 30 years or more later. If you are reading this it is because you may be wondering what drivers consider to be good tips. Ask yourself how much you would expect to get compensated for completing a delivery where you may spend 15 minutes traveling to a restaurant, 15 minutes or more waiting at that restaurant and then driving to a customer. If your answer is that $3.00 or $5.00 would be enough for you to stay with that delivery job day after day, then you would be in a very small minority. The point is that when you order food for delivery that delivery driver is almost entirely dependent on your tips for their income. They are using their cars which will need new tires, oil changes, spark plugs, fuel injectors and so on. A pile of $3 to $5 tips will never cover the cost of wear and tear on a vehicle, let alone be enough so that the delivery driver can actually net a fair living wage.

For orders of $100 food or more where a gratuity is not provided, a 10% service charge may be added. Customers will see this in a very transparent way right on the emailed receipt. It is important to understand that unlike restaurant servers who may work many tables at once, a delivery driver is generally focused on just one customer at a time and is committing dedicated time with each delivery.

Drivers reserve the right to decline orders for any reason, including compensation. will contact you before enforcing a minimum tip of $4 or 15% whichever is more.